FAQs • Pella, IA • CivicEngage

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Does the city offer a budget billing plan?: Yes. After you have lived at an address for a year, you can go on budget billing. Budget accounts are recalculated annually in the month of October. Contact City Hall at 641.628.4173 for more information about this plan.

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Utility Services

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1. How do I learn about utility services as a new resident?: To learn more about city services including trash, recycling, and yard waste programs, download our new resident information packet (PDF).

2. How do I sign up for utility services as a new resident?: If you are new to the city, you will need to fill out a service application, provide a photo ID, and pay a deposit or provide a qualifying letter of credit from a previous gas or electric utility company. This can be done at City Hall (825 Broadway Street) or printed online (PDF).
View the City of Pella's Deposit Policy (PDF)

3. Does the city offer a budget billing plan?: Yes. After you have lived at an address for a year, you can go on budget billing. Budget accounts are recalculated annually in the month of October. Contact City Hall at 641.628.4173 for more information about this plan.