The Pella Police Department Communications dispatches Police, Fire, and EMS. The department also serves the needs of the public through phone requests and walk-ins as well as being an ally for various Marion County Agencies.
The dispatch center is comprised of five full time Communications Specialists and one administrative supervisor. Communications Specialists are trained in Emergency Medical Dispatch, NCIC certified, as well as serve as jailers for the agency's temporary holding facility. They can also provide notary service.
Communications are the vital link to emergency services making an effective difference in the community by providing communications with professionalism, compassion, and efficiency to ensure responder safety while striving to save lives and protect property.
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Kaci VisserLead Communications Specialist
Heather MaloneCommunications Specialist
Bethany HilemanCommunications Specialist
Paighton MalekCommunications Specialist
- When to call 911
- Reasons to call 911
- When calling 911, remember to give the following information
- What should I do if there's a fire in my home?
- Don't call 911 to:
911 can save your life or the life of a loved one. Fire, law enforcement and ambulance logs are filled with incidents where people have helped save lives and property by dialing 9-1-1. 911 is simplifying our lives, protecting us in emergencies and providing opportunities to help others in need. 9-1-1 is available through most of the U.S. as a means to easily report any emergency without looking up other telephone numbers.
Unfortunately, 911 systems can at times be abused and overloaded. There are many instances where 9-1-1 was dialed as a joke, to ask for information or to report a nuisance. In some areas of the country, these examples account for the majority of 911 calls. Please remember, dialing 9-1-1 is for an emergency and is serious. Calling unnecessarily can endanger someone else's life or property when they really do need help.
- You witness or are the victim of a crime.
- You smell smoke or see an uncontrolled fire.
- You witness or are involved in an accident.
- There is an emergency illness, injury or suspected poisoning.
- When a child / senior citizen / handicapped person is lost, confused, frightened, or needs special assistance
- There is any situation that is potentially dangerous and you are not sure who to call.
- The phone number you are calling from.
- The address of the emergency. Not sure exact address? Be as specific as possible.
- Your name.
- Your address.
- What your problem or situation is.
- Be calm. Speak clearly and remain on the line to answer all the dispatcher's questions as best you can.
- Do not use your home telephone to call.
- Stay low and get out of your house immediately.
- Call from your neighbor's house or from a cell phone once your outside your residence.
- Ask for a phone number you can't find in the book
- Inquire if a particular business or park is open
- Ask the cost of overnight fees at area campgrounds
- Complain about a barking dog
- Request a copy of an accident report