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Customer Service
Assistance
City staff members are happy to provide citizens, businesses, and visitors alike with excellent customer service. During normal business hours, employees are available to answer questions, address utility billing issues, accept various applications for employment and services.

Utility Billing
The City of Pella bills for electric, water, sewer, and garbage/recycling services. Bills are mailed out the last business day of the month and are due on the 20th of the following month. Payments can be made in person at City Hall or in the payment drop box by the front door. Payments can also be dropped off at Hy-Vee or in the alley behind the library.  

The City of Pella has a user-friendly online payment system, Paymentus, which is available to our customers 24 hours per day for the payment of City utility bills.  Online features include:  the capability to pay by credit and debit cards, as well as e-checks; real time payment confirmation; current balance; past billing statements; and the ability to register for e-billing.  The system also offers a "Pay Now" feature that allows for quick payment without having to register an account.  To access the new system, please click the Online Bill Pay link on the City's homepage.  The new system also offers Interactive Voice Recognition (IVR), which allows payment over the phone.  To access the IVR system, please dial 844.546.8162.  Debit and credit card payments are also accepted at the City of Pella utility billing offices at 825 Broadway.  

The City of Pella also offers CityMatic.  On the 20th of each month, the City will initiate a withdrawal of your monthly bill from your bank account.  If you have questions about utility billing, please contact City Hall at 641.628.4173 or email Utility Billing.  

Residents may choose to put their account on budget payments after living at an address for 12 months. Budget accounts are recalculated annually in the month of October.

New Residents
New residents should contact City Hall at 641.628.4173 to set up utility service. New residents are required to complete a service application and pay a deposit or provide a qualifying letter of credit from a previous gas or electric company. 

Project Share
Project Share is a plan created by the City of Pella Electric Department to assist needy households in paying their winter energy bills. You can help by adding a regular contribution to your monthly utility payment or by making a direct donation to Project Share.

Molengracht Parking

Parking within the Molengracht Parking Garage shall be on a first-come, first-served basis, except for reserved parking stalls. Reserved parking stalls shall be clearly marked. Parking in all other stalls shall be equally available for any vehicle.

Current fees for parking in the Molengracht Parking Garage are $0.25 per half hour on Monday through Saturday from 9:00 am to 6:00 pm. 

Monthly parking passes are also available for $50. Monthly parking passes can be obtained from City Hall. Parking passes are for a term of one month and automatically continue on a month-to-month basis as long as the monthly payment is received on or before the first of each month. The parking pass holder will be provided with a mirror tag, which shall be displayed at all times while parking in the garage.

Molengracht Storage
Storage units located in the the Molengracht Parking Garage can be rented for storing personal property (not including perishable, explosive, hazardous, or highly flammable materials and goods). Storage units are rented for a term of one month and automatically continue on a month-to-month basis as long as the monthly payment is received on or before the first of each month. Contact City Hall at 641.628.4173 for availability, size, and cost.